The Council conducted its second-annual Operations Benchmarking Survey in summer 2025, covering topics including growth and profitability, operational efficiency, budgeting, and staffing. Survey participants were Council members, a group that comprises 150 of the top commercial insurance brokers globally. In the United States, Council members place 90% of all property and casualty (P&C) premiums and 70% of all employee benefits (EB) business.
Forty-six unique firms participated in the survey. Respondents included over one-third of The Council’s domestic membership. In only its second year, this survey remains solely directional regarding brokerage operations benchmarks. This means that because of the small sample size, results can signal the direction of the broader marketplace but cannot claim to represent it.
A note about the data time frame: Data reported comes from both fiscal year (FY) 2024 and calendar year 2025 as of Q2. Unless noted as FY 2024, survey results represent 2025 data